Z Desk - Support Tickets System with Knowledge Base and FAQs v2.5

[Avinash]

Avinash submitted a new resource:

Z Desk - Support Tickets System with Knowledge Base and FAQs - Z Desk – Support Tickets System with Knowledge Base and FAQs developed to create support ticketin

Z Desk – Support Tickets System with Knowledge Base and FAQs developed to create support ticketing. It allows live chatting, posting articles, and FAQs. It supports the creation of multiple...

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[Avinash]

Avinash updated Z Desk - Support Tickets System with Knowledge Base and FAQs with a new update entry:

Z Desk - Support Tickets System with Knowledge Base and FAQs v2.2

Version 2.2 (12 January 2024)

- Added IMAP Settings
- Added Default Department and Priority Settings (Email to Ticket)
- Email to Ticket (Also Known as Email Piping)
- Fixed Minor Issue
- Updated Documentation

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[Avinash]

Avinash updated Z Desk - Support Tickets System with Knowledge Base and FAQs with a new update entry:

Z Desk - Support Tickets System with Knowledge Base and FAQs v2.3

No Changelog for v2.3

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[Avinash]

Avinash updated Z Desk - Support Tickets System with Knowledge Base and FAQs with a new update entry:

Z Desk - Support Tickets System with Knowledge Base and FAQs v2.4

Version 2.4 30 November 2024​

- Added a New Color for Main Website Theme
- Enabled Multiple Chat Selection for Ending or Deleting
- Improved Installer

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[Avinash]

Avinash updated Z Desk - Support Tickets System with Knowledge Base and FAQs with a new update entry:

Z Desk - Support Tickets System with Knowledge Base and FAQs v2.5

- Added OpenAI Settings
- Integrated AI Writer (Requires OpenAI) For:

• Canned Replies
• Ticket Creation (by Staff)
• Ticket Replies (by Staff)
• Chat Replies (by Staff)
• Articles
• FAQs

- Announcements
- Resolved Response Modal Error
- Updated Documentation

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