This extension adds a simple yet powerful support tickets system for your MailWizz EMA powered application!
FEATURES
- Support tickets and ticket replies management - Support tickets departments management- Support tickets priorities management
- Ability to decide whether to offer support only for certain customer groups
- Assign users to departments for a fine graned notification system
- Allow users to create support tickets for customers
- Allow customers to create support tickets
- Allow customers to rate user replies to tickets and the timeframe they are allowed to do it
- Email notifications for users and customers when new ticket is created or new reply added
- Automatically close inactive support tickets after a defined period of time
- Automatically assignment of users to support tickets so that two users don’t answer same ticket in same time
- Ability for users/customer to close tickets when leaving replies
- Smooth integration with Mailwizz transactional emails feature
