HelpDesk - Online Ticketing System with Website - ticket support and management v5.1.0

v5.1.0 — December 27, 2025
* Assigned Users: Increased the display limit for assigned users, resolving previous visibility issues.
* Localization: Added full support for Indonesian (ID) language files.

v5.0.9 — December 17, 2025
* Fixed User Creation and Category Delete issues
* Fixed Custom CSS clean issues
* Added Customer Send Message button including conversation join or review feature
* Updated: Core application dependencies, including Laravel framework files.

--- v5.0.8 — December 7, 2025
* Improved: Saving System settings, which now includes file handling improvements.
* Updated: Core application dependencies, including Laravel framework files.

v5.0.7 — December 1, 2025
- Fixed installation steps related to database migration for MySQL version compatibility
- Updated core application dependencies

v5.0.6: November 20, 2025
- Added "Star/Favorite" functionality to tickets.
- Added a "Favorites" filter to the ticket listing page.
- Added a dedicated print-friendly ticket page.

v5.0.5: November 15, 2025
- Added comprehensive REST API v1 implementation (137+ endpoints) for third-party integrations
- Complete API documentation with code examples in multiple languages
- Fixed installation issues and route conflicts
- Enhanced system stability and error handling

v5.0.4 : November 9, 2025
- Customizable Home Page: You now have the power to enable or disable every section on the home page, giving you complete control over the layout.
- Refreshed Landing Pages: We've shipped an update to the main front landing pages, featuring a modern look and improved performance.

v5.0.3: October 31, 2025
- Fixed an issue with saving Pusher Settings
- Added customization options for several pending home page sections via the admin panel
- Applied the latest Laravel core updates

v5.0.2: October 08, 2025
- Fixed some Minor issues for Open Existing conversation
- Fixed some minor permission issue while open existing tickets

v5.0.1 – October 06, 2025
- Laravel core updates and optimizations
- Fixed agent user conversation initiation issues
- Resolved /api/email-handler route issues for email piping
- Enhanced “Save & Test” functionality for SMTP email configuration
- Updates to email and push notification features

v4.1.2 – 26 July 2025
New: In-App Notifications () added
Improved: Enhanced email notification system

v4.0.7 – (21 May 2025)
- Fixed: Script installation issue for the recent version (resolved)
- UI Improvement: Enhanced active menu handling for the custom field builder in the ticket module

--- v4.0.0 (24 December 2024) ---
+ IMPORTANT: Security Update
+ IMPORTANT: Laravel Core Update
+ IMPROVEMENT: Replace Webpack with Vite
+ IMPROVEMENT: Update Frontend Dependencies
+ IMPROVEMENT: Improved Performance (Speed Up)
+ IMPROVEMENT: Good Morning translation
* FIXED: Removed that (Customer can remove the upload files from the ticket details)

--- v3.9.0 (25 July 2024) ---
+ FEATURE: Custom ticket input with builder

--- v3.8.5 (28 June 2024) ---
+ IMPROVEMENT: Chat html support for the dashboard
+ IMPROVEMENT: Ticket details conversation list with html preview

--- v3.8.4 (10 June 2024) ---
+ FEATURE: Added required ticket fields(admin option), while submit a new ticket
* IMPROVEMENT: Update hidden ticket fields

--- v3.8.3 (29 May 2024) ---
* FEATURE: Added French Language Translation (As per customer request)

--- v3.8.2 (26 May 2024) ---
+ FEATURE: Added Categories based on departments
+ FEATURE: Added Sub-Categories based on the parent categories
* FIXED: Customer assign issue(for mail notification) while Creating ticket from admin

--- v3.8.4 (10 June 2024) ---
+ FEATURE: Added required ticket fields(admin option), while submit a new ticket
* IMPROVEMENT: Update hidden ticket fields

--- v3.8.3 (29 May 2024) ---
* FEATURE: Added French Language Translation (As per customer request)

--- v3.8.2 (26 May 2024) ---
+ FEATURE: Added Categories based on departments
+ FEATURE: Added Sub-Categories based on the parent categories
* FIXED: Customer assign issue(for mail notification) while Creating ticket from admin

--- v3.8.1 (11 May 2024) ---
+ FEATURE: System Update Check option to check for new update/release

--- 3.8.0 (28 April 2024) ---
* FIXED: Fixed ticket discussion issue when the customer not assigned for a ticket.
+ NEW FEATURE: Added WYSIWYG rich text editor for the ticket discussion

-- 3.77 (16 April 2024) ---
- FEATURE: Added CSV Export for the ticket list
- FEATURE: Added Import CSV ticket option. Ticket UID must be unique while import CSV.

-- 3.76 (13 March 2024) ---
- NEW FEATURE: Ticket list view - 10, 25, 50 - limit
- NEW FEATURE: Added Turkish Language
- IMPROVEMENT: Chat history screen (text viewing)

-- 3.75 (10th February 2024) ---
- FEATURE: Footer Text Translation
- IMPROVEMENT: Ticket UID things(as per customer support request)(It's now with random 6 digit + actual ticket ID from MySQL)