HelpDesk - Online Ticketing System with Website - ticket support and management v5.1.9

v5.1.9 — April 9, 2026
- Dependency updates
- Optimized ticket updates from the dashboard

v5.1.8 — March 30, 2026
- AI: added support for OpenAI-compatible providers (e.g. Groq free tier) via configurable API base URL + model
- Tickets: improved filter UX — “Clear All” now appears only when at least one filter is active

v5.1.7 — March 8, 2026
- Dependency Updates: Upgraded core libraries to the latest versions to improve security, stability, and performance.

v5.1.6 — March 2, 2026
- Improved the top/main menu UI design
- Added missing translation texts

v5.1.5 — February 16, 2026
- Added a “Comment” option directly on the main ticket details page (no need to click Edit first)
- Fixed comment text visibility in Dark Mode on the ticket details page
- Added `pt-BR.json` (Portuguese — Brazil) translation and included it in the language seeder

v5.1.4 — February 9, 2026
- Improved overall Dark Mode UI and visual consistency
- Enhanced Dark Mode styling on the Dashboard page
- Updated Dark Mode design for Ticket and other listing pages
- Refined Dark Mode appearance for the Dashboard sidebar navigation
- Updated project dependencies

v5.1.3 — January 25, 2026
- Added “My Open Tickets” filter on the ticket listing page
- Added the option to reopen closed tickets
- Improved the /update route for smoother database migrations
- Enhanced Chat Module functionality
- Improved Pusher broadcast handling
- Improved AI Classification Suggestions on the ticket edit page
- Refined filters on the ticket listing page

v5.1.2 — January 19, 2026
- Custom CSS: Styles are now correctly saved to the file.
- Categories: Fixed validation and requirements for category and subcategory selection.
- Ticket Details Page: Resolved issues with displaying custom fields.
- Custom Ticket Fields: Updates made from the ticket details page now work as expected.

v5.1.1 — January 5, 2026
- Expanded Attachment Support: Enabled video and audio (voice note) file extensions for ticket attachments.
- Optimized Installation: Improved and streamlined the HelpDesk installation process for better reliability.

v5.1.0 — December 27, 2025
* Assigned Users: Increased the display limit for assigned users, resolving previous visibility issues.
* Localization: Added full support for Indonesian (ID) language files.

v5.0.9 — December 17, 2025
* Fixed User Creation and Category Delete issues
* Fixed Custom CSS clean issues
* Added Customer Send Message button including conversation join or review feature
* Updated: Core application dependencies, including Laravel framework files.

--- v5.0.8 — December 7, 2025
* Improved: Saving System settings, which now includes file handling improvements.
* Updated: Core application dependencies, including Laravel framework files.

v5.0.7 — December 1, 2025
- Fixed installation steps related to database migration for MySQL version compatibility
- Updated core application dependencies

v5.0.6: November 20, 2025
- Added "Star/Favorite" functionality to tickets.
- Added a "Favorites" filter to the ticket listing page.
- Added a dedicated print-friendly ticket page.

v5.0.5: November 15, 2025
- Added comprehensive REST API v1 implementation (137+ endpoints) for third-party integrations
- Complete API documentation with code examples in multiple languages
- Fixed installation issues and route conflicts
- Enhanced system stability and error handling

v5.0.4 : November 9, 2025
- Customizable Home Page: You now have the power to enable or disable every section on the home page, giving you complete control over the layout.
- Refreshed Landing Pages: We've shipped an update to the main front landing pages, featuring a modern look and improved performance.

v5.0.3: October 31, 2025
- Fixed an issue with saving Pusher Settings
- Added customization options for several pending home page sections via the admin panel
- Applied the latest Laravel core updates

v5.0.2: October 08, 2025
- Fixed some Minor issues for Open Existing conversation
- Fixed some minor permission issue while open existing tickets

v5.0.1 – October 06, 2025
- Laravel core updates and optimizations
- Fixed agent user conversation initiation issues
- Resolved /api/email-handler route issues for email piping
- Enhanced “Save & Test” functionality for SMTP email configuration
- Updates to email and push notification features

v4.1.2 – 26 July 2025
New: In-App Notifications () added
Improved: Enhanced email notification system

v4.0.7 – (21 May 2025)
- Fixed: Script installation issue for the recent version (resolved)
- UI Improvement: Enhanced active menu handling for the custom field builder in the ticket module

--- v4.0.0 (24 December 2024) ---
+ IMPORTANT: Security Update
+ IMPORTANT: Laravel Core Update
+ IMPROVEMENT: Replace Webpack with Vite
+ IMPROVEMENT: Update Frontend Dependencies
+ IMPROVEMENT: Improved Performance (Speed Up)
+ IMPROVEMENT: Good Morning translation
* FIXED: Removed that (Customer can remove the upload files from the ticket details)

--- v3.9.0 (25 July 2024) ---
+ FEATURE: Custom ticket input with builder

--- v3.8.5 (28 June 2024) ---
+ IMPROVEMENT: Chat html support for the dashboard
+ IMPROVEMENT: Ticket details conversation list with html preview

--- v3.8.4 (10 June 2024) ---
+ FEATURE: Added required ticket fields(admin option), while submit a new ticket
* IMPROVEMENT: Update hidden ticket fields

--- v3.8.3 (29 May 2024) ---
* FEATURE: Added French Language Translation (As per customer request)

--- v3.8.2 (26 May 2024) ---
+ FEATURE: Added Categories based on departments
+ FEATURE: Added Sub-Categories based on the parent categories
* FIXED: Customer assign issue(for mail notification) while Creating ticket from admin

--- v3.8.4 (10 June 2024) ---
+ FEATURE: Added required ticket fields(admin option), while submit a new ticket
* IMPROVEMENT: Update hidden ticket fields

--- v3.8.3 (29 May 2024) ---
* FEATURE: Added French Language Translation (As per customer request)

--- v3.8.2 (26 May 2024) ---
+ FEATURE: Added Categories based on departments
+ FEATURE: Added Sub-Categories based on the parent categories
* FIXED: Customer assign issue(for mail notification) while Creating ticket from admin

--- v3.8.1 (11 May 2024) ---
+ FEATURE: System Update Check option to check for new update/release

--- 3.8.0 (28 April 2024) ---
* FIXED: Fixed ticket discussion issue when the customer not assigned for a ticket.
+ NEW FEATURE: Added WYSIWYG rich text editor for the ticket discussion

-- 3.77 (16 April 2024) ---
- FEATURE: Added CSV Export for the ticket list
- FEATURE: Added Import CSV ticket option. Ticket UID must be unique while import CSV.

-- 3.76 (13 March 2024) ---
- NEW FEATURE: Ticket list view - 10, 25, 50 - limit
- NEW FEATURE: Added Turkish Language
- IMPROVEMENT: Chat history screen (text viewing)