HelpDesk - Online Ticketing System with Website - ticket support and management v4.0.7

v4.0.7 – (21 May 2025)
- Fixed: Script installation issue for the recent version (resolved)
- UI Improvement: Enhanced active menu handling for the custom field builder in the ticket module

--- v4.0.0 (24 December 2024) ---
+ IMPORTANT: Security Update
+ IMPORTANT: Laravel Core Update
+ IMPROVEMENT: Replace Webpack with Vite
+ IMPROVEMENT: Update Frontend Dependencies
+ IMPROVEMENT: Improved Performance (Speed Up)
+ IMPROVEMENT: Good Morning translation
* FIXED: Removed that (Customer can remove the upload files from the ticket details)

--- v3.9.0 (25 July 2024) ---
+ FEATURE: Custom ticket input with builder

--- v3.8.5 (28 June 2024) ---
+ IMPROVEMENT: Chat html support for the dashboard
+ IMPROVEMENT: Ticket details conversation list with html preview

--- v3.8.4 (10 June 2024) ---
+ FEATURE: Added required ticket fields(admin option), while submit a new ticket
* IMPROVEMENT: Update hidden ticket fields

--- v3.8.3 (29 May 2024) ---
* FEATURE: Added French Language Translation (As per customer request)

--- v3.8.2 (26 May 2024) ---
+ FEATURE: Added Categories based on departments
+ FEATURE: Added Sub-Categories based on the parent categories
* FIXED: Customer assign issue(for mail notification) while Creating ticket from admin

--- v3.8.4 (10 June 2024) ---
+ FEATURE: Added required ticket fields(admin option), while submit a new ticket
* IMPROVEMENT: Update hidden ticket fields

--- v3.8.3 (29 May 2024) ---
* FEATURE: Added French Language Translation (As per customer request)

--- v3.8.2 (26 May 2024) ---
+ FEATURE: Added Categories based on departments
+ FEATURE: Added Sub-Categories based on the parent categories
* FIXED: Customer assign issue(for mail notification) while Creating ticket from admin

--- v3.8.1 (11 May 2024) ---
+ FEATURE: System Update Check option to check for new update/release

--- 3.8.0 (28 April 2024) ---
* FIXED: Fixed ticket discussion issue when the customer not assigned for a ticket.
+ NEW FEATURE: Added WYSIWYG rich text editor for the ticket discussion

-- 3.77 (16 April 2024) ---
- FEATURE: Added CSV Export for the ticket list
- FEATURE: Added Import CSV ticket option. Ticket UID must be unique while import CSV.

-- 3.76 (13 March 2024) ---
- NEW FEATURE: Ticket list view - 10, 25, 50 - limit
- NEW FEATURE: Added Turkish Language
- IMPROVEMENT: Chat history screen (text viewing)

-- 3.75 (10th February 2024) ---
- FEATURE: Footer Text Translation
- IMPROVEMENT: Ticket UID things(as per customer support request)(It's now with random 6 digit + actual ticket ID from MySQL)

-- 3.74 (19th January 2024) ---
- IMPROVED: Database Connection while DB password with special characters(as per customer request)
- IMPROVED AND FIXED: Send Mail While creating/updating ticket (as per customer request)
- IMPROVED AND FIXED: Priority update on settings page
- REMOVED: Softdelete Feature (regarding customer recommendation)
- FEATURE: Added terms & conditions checkbox while submitting a ticket by customer. (As per customer request)
- IMPROVED AND FIXED: Changed Ticket `uid` format with md5 generated code; now it will only visible on the URL.
- IMPROVED Documentation: Added gmail smtp instructions and offline version of the documentation.

-- 3.73 (10th January 2024) ---
- NEW: Search ticket by client/customer
- IMPROVED: Hide chat id(used generated slug string) from the URL
- FIXED and IMPROVED: Get json conversation output for the public chat
- FIXED: Hide ticket fields issues

-- 3.72 (6 Jan 2024) ---
- IMPROVEMENT: Ticket uid format
- FIXED: Prevent unauthorize ticket access through ID or UID - IMPROVEMENT: Sidebar menu css

-- 3.71 (1 Jan 2024) ---
- NEW: Added Default email recipient for the customer email notification
- IMPROVEMENT: Pusher remove completely when the credential not exist

--- 3.70 (27 December 2023) ---
- FEATURE: Added Google ReCaptcha for Login, Register and Contact Page.

--- 3.69 (19 December 2023) ---

- IMPROVEMENT: Global Settings Page (As per user request)
- IMPROVEMENT: Installation database issue for some cases (As per user request)
- FIXED: Logo and Image caching issue while change (As per user request)