BeDesk - Customer Support Software & Helpdesk Ticketing System v3.0.8

2026 January 23 - Version 3.0.8​

• new: "Make web request" trigger action
• [livechat] new: livechat widget will now be fullscreen on mobile devices
• [livechat] new: custom attributes can now be used as variables in widget home screen messages.
• [livechat] new: added option to prune inactive visotors that were created via chat widget periodically.
• improve: fallback to local email parser if openai request fails
• improve: collapse artcile grid to single column on mobile
• improve: show a warning if queue is not running
• [livechat] improve: closed chat can now be reopened by customer by replying
• fix: emails sometimes not importing if attachment is corrupted
• fix: article count not showing properly on some servers
• fix: help center navigation not visible on mobile
• fix: error when iternal attributes are disabled
• fix: subject not preserverd from customer ticket portal
• fix: add "manage campaigns" permission to default agent role.
• fix: don't delete agent invite if it's clicked while logged in as agent
• fix: slack notification causing errors if not configured
• fix: article deletion not working if ai agent addon is not installed
• fix: deleted articles sometimes not removed from help center homepage
• fix: trigger with conversation created filter not firing sometimes.
• fix: issue with mysql fulltext search
• fix: issue with setting working hours for sunday
• fix: clicking on search result in help center sometimes closing the page
• fix: accept lowercase header names for email data sent via API
• fix: encoding issue on emails received from some outlook versions
• fix: outgoing emails sometimes not getting logged
• fix: issue when using database prefix
• [livechat] fix: user not marked as returning visitor until third visit
• [livechat] fix: issue with campaign not properly showing sometimes
• [livechat] fix: incorrect site url in new message notification
• [livechat] fix: match site dark mode colors better
• [livechat] fix: issue with livechat widget not working with cloudflare zaraz and other similar tools
• [livechat] fix: issues with ably realtime provider
• [ai] fix: links by ai agent sometimes not being clickable
• [ai] fix: several cases where website ingesting could fail or get stuck
• [ai] fix: chunk matching not working on some servers
• [ai] fix: issues with dark mode in AI agent preview
• [ai] fix: fallback to basic html parser if markitdown fails
• [ai] fix: ai agent snippets not being deletable
• [ai] fix: document ingestion not marked as failed sometimes
• [ai] fix: validate that markitdown is installed before enabling it
• [ai] fix: ingest pending knowledge, even if ai agent is disabled

2025 November 10 - Version 3.0.7​

• new: show sections in multi product grid, instead of articles
• fix: article attachment downloads requiring extra permissions to download
• fix: conversation summary generation
• fix: tickets from plain text emails sometimes not displaying paragraphs correctly
• fix: "manage help center" permission not allowing category creation
• fix: google analytics report
• fix: slack notification channel configuration
• fix: roles created from admin area always defaulting to "user" type
• fix: license alert sometimes showing even if license is activated
• [livechat] fix: user data from pre-chat form not being available as variable in initial flow message
• [livechat] fix: default language from settings page sometimes not applied to new widget customers

2025 October 25 - Version 3.0.6​

• fix: some unrelated functionality not working properly when addons are not installed
• fix: filtering by multiple categories in views using "or" type
• fix: filtering customers when creating new ticket as agent

2025 October 24 - Version 3.0.5​

• new: update functionality in admin area. You will now be notified of new updates to BeDesk and installed addons in admin area and can update directly from "admin > settings > system > update" page.
• new: upgraded "admin > settings > uploading" page. You can now have multiple "backends" (eg. s3, ftp, local disk) at the same time for storing files.
• new: upload restrictions (size, type, extension etc.) can now be configured per upload type.
• new: Purchase code can now be activated from "admin > settings > system > licenses" page.
• new: updated REST API documentation with new endpoints
• new: agent invites can now be sent to existing users
• new: support for oauth authentication for imap
• new: specific category attribute options can now be made selectable by agent only
• new: email replies to request received notification will now update the ticket in bedesk
• new: dark mode improvements
• improve: stripping quoted text and signatures from inbound emails
• fix: some translation lines not included by default
• fix: notification settings not showing for agents
• fix: issue with slack notifications
• fix: category grid layout on landing page on mobile devices
• fix: issue with merging customers
• fix: issue with secondary emails
• fix: issue with renaming statuses in admin area
• fix: heading obsctructed by header on article page when scrolling to anchor
• fix: invalid urls for article and category in sitemap generator
• fix: draft article being viewable via direct link
• fix: redirecting to wrong url after creating user in admin area
• fix: issue with article creation when ai agent is enabled
• fix: email verification sending duplicate otp email
• fix: customers page not showing users registered via API sometimes
• fix: websocket credentials validation
• [livechat] new: added a way for customer to close chat manually in widget
• [livechat] fix: open chat screen automatically when clicking on widget toggle, when there's a new message from agent
• [livechat] fix: text input losing focus in chat widget after submitting a message
• [livechat] fix: attach files button visible on new ticket screen, event if user has no permissions to upload files
• [ai] fix: collect details step in flows sometimes not triggering subsequent steps

2025 September 19 - Version 3.0.4​

• new: add url type for custom attributes
• [livechat] fix: file uploading in chat widget not disabling if files.upload permission is removed
• fix: compatibility with MariaDB
• fix: uploaded logo not showing in some email templates
• fix: notifications for new conversation replies not arriving sometimes
• fix: creating new ticket from agent dashboard sometimes not preserving subject
• fix: issue with entering pusher credentials for EU regions.
• fix: new lines sometimes not being preserved when converting emails into tickets.

• [ai] new: allow deleting website while it's still being ingested
• [livechat] fix: wiget getting cut off on smaller mobile screens
• fix: notification for new message showing even when conversation page is open for that message

2024 May 23 - Version 2.0.2​

• new: it's now possible to edit subject on ticket page
• new: errors will on the site will now show more details, if logged in as admin.
• new: translations can now be downloaded and uploaded as .json file
• new: visible to and managed by fields are now available for categories as well as articles
• new: added CRON, outgoing email and error logs in admin area
• new: changed email verification to use one time password, instead of verification link
• new: request password before allowing user to delete account
• new: allow sitemap generation via command line
• fix: existing trigger conditions sometimes not showing
• fix: ticket report generation issue
• fix: old settings sometimes being cached
• fix: article editor info block duplicating sometimes
• fix: resending email verification from admin area
• fix: some layout issues in user profile page
• fix: customer tickets page sorting
• fix: uploading image for new category sometimes not working
• fix: line breaks sometimes getting removed from ticket reply
• fix: some issues with appearance editor color pickers
• fix: seo tags being duplicated sometimes
• fix: mark all notification as unread, instead of just visible ones via mark as unread button
• fix: api docs authentication
• fix: mobile menu sometimes opening links in new window
• fix: cookie notice layout on mobile

2024 January 05 - Version 2.0.1​

• fix: a few issues with user passwords and login
• fix: email attachments when using s3 to store files
• fix: visual issues on landing page headings
• fix: hide purchases panel if envato integration is disabled