BeDesk - Customer Support Software & Helpdesk Ticketing System v3.0.4

2025 September 19 - Version 3.0.4​

• new: add url type for custom attributes
• [livechat] fix: file uploading in chat widget not disabling if files.upload permission is removed
• fix: compatibility with MariaDB
• fix: uploaded logo not showing in some email templates
• fix: notifications for new conversation replies not arriving sometimes
• fix: creating new ticket from agent dashboard sometimes not preserving subject
• fix: issue with entering pusher credentials for EU regions.
• fix: new lines sometimes not being preserved when converting emails into tickets.

• [ai] new: allow deleting website while it's still being ingested
• [livechat] fix: wiget getting cut off on smaller mobile screens
• fix: notification for new message showing even when conversation page is open for that message

2024 May 23 - Version 2.0.2​

• new: it's now possible to edit subject on ticket page
• new: errors will on the site will now show more details, if logged in as admin.
• new: translations can now be downloaded and uploaded as .json file
• new: visible to and managed by fields are now available for categories as well as articles
• new: added CRON, outgoing email and error logs in admin area
• new: changed email verification to use one time password, instead of verification link
• new: request password before allowing user to delete account
• new: allow sitemap generation via command line
• fix: existing trigger conditions sometimes not showing
• fix: ticket report generation issue
• fix: old settings sometimes being cached
• fix: article editor info block duplicating sometimes
• fix: resending email verification from admin area
• fix: some layout issues in user profile page
• fix: customer tickets page sorting
• fix: uploading image for new category sometimes not working
• fix: line breaks sometimes getting removed from ticket reply
• fix: some issues with appearance editor color pickers
• fix: seo tags being duplicated sometimes
• fix: mark all notification as unread, instead of just visible ones via mark as unread button
• fix: api docs authentication
• fix: mobile menu sometimes opening links in new window
• fix: cookie notice layout on mobile

2024 January 05 - Version 2.0.1​

• fix: a few issues with user passwords and login
• fix: email attachments when using s3 to store files
• fix: visual issues on landing page headings
• fix: hide purchases panel if envato integration is disabled