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Z Desk - Support Tickets System with Knowledge Base and FAQs

Z Desk - Support Tickets System with Knowledge Base and FAQs v2.5

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Overview Updates (4) History Discussion

Z Desk - Support Tickets System with Knowledge Base and FAQs v2.5

- Added OpenAI Settings
- Integrated AI Writer (Requires OpenAI) For:
  • Canned Replies
  • Ticket Creation (by Staff)
  • Ticket Replies (by Staff)
  • Chat Replies (by Staff)
  • Articles
  • FAQs
- Announcements
- Resolved Response Modal Error
- Updated Documentation

Z Desk - Support Tickets System with Knowledge Base and FAQs v2.4

Version 2.4 30 November 2024​

- Added a New Color for Main Website Theme
- Enabled Multiple Chat Selection for Ending or Deleting
- Improved Installer

Z Desk - Support Tickets System with Knowledge Base and FAQs v2.3

No Changelog for v2.3

Z Desk - Support Tickets System with Knowledge Base and FAQs v2.2

Version 2.2 (12 January 2024)

- Added IMAP Settings
- Added Default Department and Priority Settings (Email to Ticket)
- Email to Ticket (Also Known as Email Piping)
- Fixed Minor Issue
- Updated Documentation
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