Ticsus Ticket Support System v1.0

Features​

• Multi Language Support
  • English
  • French
  • Spanish
  • Russian
  • German
  • Portuguese
  • Turkish
• Ticket summary dashboard (Opened, Resolved and Closed ticket counts for total and day)
• Ticket creation with attachment
• Ticket Answering, Listing
• Email notification
• Ticket Subject, Priority and Status Management
• FAQ (Frequently Asked Questions) Page

Requirements​

Server Requirements:
PHP 5.6+
MYSQL 5.4+
Nginx or Apache as a webserver

Instructions​

Installation​

Instructions:

• Uploads files in App directory into your host.
• Import my_ci.sql file into your mysql server.
• Create a file named as .env as a copy of .env.example with valid values in root directory.
• Give folder permissions(777) to session, uploads, logsfolders in root directory.
  • cd < your_app_directory >
  • chmod -R sessions 0777
  • chmod -R uploads 0777
  • chmod -R logs 0777

Server Requirements:

• PHP 5.6+
• MYSQL 5.4+
• Nginx or Apache as a webserver

.env Variables:
NGINX_HTTP_PORT
Optional, needs if you use docker
NGINX_HTTPS_PORT
Optional, needs if you use docker
PHP_PORT
Optional, needs if you use docker
MYSQL_HOST
Mysql hostname.
MYSQL_PORT
Mysql Port.
MYSQL_DATABASE_NAME
Mysql database name.
MYSQL_USER
Mysql user name.
MYSQL_PASSWORD
Mysql password.
MYSQL_ROOT_PASSWORD
Mysql root user password.
SMTP_HOST
Smtp hostname to send mail to clients
SMTP_PORT
SMTP port.
SMTP_USER
Smtp username
SMTP_PASS
SMTP password