Download Mobijet - Agents, Customers & Payments Management App | Android & iOS Flutter app Codecanyon 38479378
Mobijet is a Customer Support & Agents Management App. Mobijet App Supports wide range of features like Realtime communication between Agents & Clients, Agents & Agents Chats , calls. On the top of that Everything is monitored by Admin. Even if admin is not available to monitor at any particular time, the App records the activity as long the admin sets and later admin can review the activity All at once.
Get Mobijet App for your Business and Set your Business on Auto-Pilot.
USER APP FEATURES LIST
Agents & Customer Login
Separate Interface for Customer & Agents (also Dept. Manager & Second Admin) Show Email OR Phone login option based on the Authentication type set by Admin Customer can Login / Register New account using Phone / Email Agents can Login / Register New account using Phone / Email Verify Phone number using OTP Forgot Password / Send Reset Link in email Login & registration can be Enabled / Disabled by Admin Approve New account after Admin Verification (On/Off) Single Device Login at a time Save Current Device Details in server Notify Admin on New user joinCustomer Support Ticket / Chat
Auto-create Support Ticket on New Customer joined (On/Off) Customer can create support ticket by selecting Department Automatically Assign the Departments Agents in Support Ticket Agents & customer can communicate in the Support Chat room Share Multi Media & Files easily Agents can / cannot see Ticket Customer name & Photo Second Admin can / cannot see Ticket Customer name & Photo Department manager can / cannot see Ticket Customer name & Photo Change Department Status (Mark attention, Request Close, Active, Closed) Customer can / cannot see joined Agents name & Photo Customer can see all other agents in Support Chat room. SECRET CHAT mode for Agents (Multiple agents can chat in the same support chatroom yet the Customer cannot see those messages) Quick Replies (Save / preset message templates) Realtime typing… indicator Agents can see if customer is Online Customer can see if agent is Online Assign an agent for CALL with Customer Call events are saved in the activity history Delete Message (Admin will still be able to read it from Admin App) Admin can also delete message (with reason that will be visible to sender) Tickets are sorted department wise Customer can leave Rating / Feedback after closing ticket Reopen ticket after XX days (if allowed by admin) Agents & Customers cannot delete the Chatroom Ticket messages & media auto deleted in XX days after closing Agent cannot see other Agents contact details Agent cannot see Customer contact details Customer cannot see Agents contact details Each events are recorded and shown to AdminAgent’s Individual Chat
Agent can chat with Other agents (if enabled) Chat messages are NOT encrypted (visible to Admin) Admin can read all the messages directly from Admin App isTyping Indicator Audio & video calls Call history monitored by Agent Call ringing & Notification Alerts Mute / Unmute Notifications Reply to Message Report/ Complain to Admin from Chatroom Delete Message (Admin will still be able to read it from Admin App. Admin can also see if that message was actually read by peer before delete) Admin can also delete message (with reason that will be visible to sender) Agents cannot delete the Chatroom Admin can set auto-delete messages after XX days & are removed from server Agent cannot see other Agent contact details Each events are recorded and shown to AdminAgent’s Group Chat
Create Group Chat with Multiple Agents Add / Remove unlimited agents by Group Admin Chat messages are NOT encrypted (visible to Admin) Share Multi media, Files very easily Reply to Message Mute / Unmute Notifications Admin can read all the messages directly from Admin App Agents cannot delete the Chatroom Agent cannot see other Agents contact details Each events are recorded and shown to AdminCustom Tab (WebView)
Show an extra tab with custom “label” (optional) Show Website to Customers set by Admin Show Website to Agents set by Admin Awesome Loading & Navigation experince in WebView Custom tab position Footers & Headers visibility may be turned On/OffProfile
Change Photo, Fullname Editing profile may require REVIEW by admin Admin can also change user name, photo from the Admin Ap. Admin can change registered Email / phone for any Particular user Recieve Notification on Email / Phone Change by Admin Can be Forced logout by AdminNotification Alerts
Recieve all type of events & Alerts Ticket Chatroom Notifications Agent’s Chat notification Group Chat notification Account activity related Notificatons are auto-deleted by Admin after XX daysDepartment tab (for Department Mananger)
Agent can see Departments where he/she is a Manager Create New Department Manage Existing Departments Add/ Remove agents to Departments See All tickets in the Departments Set Department visibility to OFF (This will make the department hidden from the Select Department page while creating Support Tickets by Agents & Customers) Track Department Activity Each events are recorded and shown to AdminUsers tab (for Second Admin)
Second Admin can see all Agents, Name , ID & photo Second Admin can see all Customers, Name, ID & photo See Agents Statistics if allowed (like- how many tickets, departments linked etc.) Cannot see Agents contact details Cannot see Customer contact details All App settings will be visible to Second Admin which admin has assigned
