Chat - Support Board - Chat - OpenAI Chatbot v3.8.2

05/07/2025 | Support Board | V 3.8.2
BugFixed bug related to duplicated messages from email piping.

BugFixed bug related to user login via chat widget.

BugFixed bug related to unsuccesfull WordPress admin login.

BugFixed bug related to email notifications.

New featureOption to filter conversations by agent.

OptimizationAssign an agent to multiple conversations at once.

16/06/2025 | Support Board | V 3.8.1

• Security - Fixed security vulnerabilites related to the 'sb_encryption()' and 'sb_file_delete()' functions. Special thanks to Foxyyy and Wordfence.
• Security - Fixed security vulnerability allowing unauthorized file access if special constants where present in the config.php file. Special thanks to Envato and Patchstack.
• Bug - Fixed bug related to automation conditions checks.
• Bug - Fixed bug related to wrong message time in email notifications and transcripts.
• Bug - Fixed bug related to OTP email wrongly sent on follow-up message submission.
• Bug - Fixed bug related to OTP email wrongly sent on WP user update and PHPMailer fatal error.
• Bug - Fixed bug related to agent assignment of routing and queue.
• Bug - Fixed bug related to the avatar profile picture generation.
• Bug - Fixed bug related to WordPress and PHPMailer.
• Bug - Restored breakline functionality for the chat widget in desktop mode by pressing CTRL+ENTER.
• Optimization - Added last modified date and time to notes.

13/05/2024 | Support Board | V 3.8.0
BugFixed bug related to queue and routing for conversations started from messaging channels.

BugFixed bug related to automatic training via conversations.

BugFixed bug related to editing agents and admins with OTP active.

BugFixed bug related to viewing the local time of a user.

BugFixed bug related to AJAX calls.

BugFixed bug related to translations with breaklines.

New featureAdded new note data scraping feature: summary.

New featureAdded option to excluded emails by keyword from email piping.

New featureAdded 'reply' feature.

OptimizationEmail from email piping stay within a single conversation.

OptimizationAutomatic detection of RTL. The RTL settings for both chat and admin area have been removed.

09/04/2025 | Support Board | V 3.7.9

• SecurityFixed one SQL Injection and one Cross Site Scripting vulnerabilites.
• SecurityFixed security bug affecting only the WordPress version. The bug was removing Support Board admin or agents privileges of WordPress administrators and assigning them to WordPress users.
• BugFixed bug related to sending direct chgat messages to users without a conversation.
• BugFixed bug related to adding users as an agent.
• BugFixed bug related to articles and categories ID for unicode texts.
• BugFixed bug related to articles.
• BugFixed various minor bugs.
• BugFixed bug related to sending text messages containing rich messages.
• BugFixed bug realted to the text message user template.
• New featureAdded option to remove agent privilege to update the department of a conversation.
• OptimizationEmail piping emails are now correctly grouped by conversation by the email clients.

12/02/2025 | Support Board | V 3.7.8

• SecurityFixed security bug allowing uploading of malicious attachments via email piping.
• BugFixed bug related to OTP when adding new users.
• BugFixed bug related to the SMTP settings.
• BugFixed bug related to canned messages.
• BugFixed bug related to the share rich message.
• New featureAdded support for multiple email accounts in email piping.
• OptimizationFilter conversations by departments and tags now show only the conversations with the selected status code.

01/01/2025 | Support Board | V 3.7.7

BugFixed bug related to messages including tables.
BugFixed bug related to message translation text rendering.
BugFixed bug related to Push notifications via Pusher.
BugFixed bug related to languages.
BugFixed bug related to Calendly.
New featureOption to set the chat language. Distruption: you have to update the Settings > Chat > Language option.
New featureOption to route conversations to all agents regardless of their online status.
OptimizationThe rating form now show a feedback message in the chat

19/11/2024 | Support Board | V 3.7.6
- BugFixed bug related to {user_name} merge field.
- New featureOption to import users from a CSV file.
- OptimizationAdded support for CC email addresses for email piping.
- OptimizationNew rating system. Activate it from Settings > Messages > Rating.
- OptimizationAdded HTTP status codes to the WEB API.
- New featureThe bot action 'disable-bot' has been removed. Use the 'human-takeover' action instead.

07/10/2024 | Support Board | V 3.7.5

• BugFixed bug related to phone number selector.
• BugFixed bug related to automations of message type while registration is active.
• BugFixed bug related to users search in the admin area.
• BugFixed bug related to receiving medias from MMS.
• BugFixed bug related to the registration form.
• BugFixed bug related to card and slider rich messages.
• BugFixed various bugs related to article translations.
• New featureAdded the following newsletter integrations: SendFox.
• New featureAdded new automation conditions. Distruption: you must update your automations.
• New featureAdded support for OpenAI function calling in Q&A. Distruption: you must move your functions to the Q&A area.
• New featureAdded Filipino language.
• Info The subscribe message has been removed, use the follow-up message from now on. Distruption: you must update the follow up message if you were using the subscribe one.
• Info The setting OpenAI > Function calling has been removed.